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How do I access the templates I purchased?After completing your purchase, you will receive an email confirming your order. Once we verify that you are a professional in interior design, architecture, or the built environment; or student in any of these creatives fields, you will get a second email with a link to download your templates. This link will take you to your template library, where you can find all the templates you have purchased. You can access this library anytime using the link provided or through your account.
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How long does it take to receive my templates after purchase?We aim to deliver your templates quickly after a necessary verification process to ensure they reach the right professionals. Here’s what you can expect: Account Creation and Purchase: Sign in using your business email address. This step helps us connect with industry professionals. After signing in, proceed to purchase your selected templates. Verification Process: Post-purchase, we verify that you are a qualified interior designer, architect, or built environment professional. If all required information is provided and verified immediately, you will gain access to your purchased templates right away. If additional information is needed for verification, we will contact you via email. Please note that this could cause minor delays due to time zone differences, as we are based in the Spain. If this occurs outside of business hours, we will follow up with you as soon as we’re back online. Order Fulfillment: Once verified, you will receive an email with a download link that directs you to your template library, where you can access your purchased templates. If you do not receive your emails, please check your spam or junk folder. We appreciate your understanding and patience as we ensure our templates are delivered to the appropriate professionals.
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Can I resell your templates (even with modifications) or use them to create other templates for sale?No, our templates are protected by copyright and come with a Professional Use License specifically tailored for interior design and architectural projects. This license allows you to personalize the templates with your branding, modify them to suit client needs, and use them as a framework for your professional work. However, selling them in any form or creating similar works for commercial purposes without permission violates our copyright. Key points to remember: Selling our templates is strictly prohibited across all platforms, including: Online marketplaces (e.g., Etsy, Gumroad,Stan Store) Personal or business websites Social media platforms (e.g., Instagram, Facebook, Pinterest, TikTok) Our templates contain distinctive design elements and original content, making unauthorized use easy to identify. We actively enforce our copyright and may issue DMCA takedown notices to address infringements. Our team regularly monitors various platforms to detect and prevent unauthorized use. By purchasing and using our templates, you agree to comply with these terms. For any questions regarding permitted uses, feel free to reach out to us for clarification.
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What is your return policy?Due to the digital nature of our products and instant download availability, we are unable to accept cancellations or offer refunds. Please read the product description carefully before making any purchase. Should you have any questions or require assistance with your templates, please don't hesitate to reach out to us here.
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I've paid for my order, but I haven't received my download link. What should I do?If you haven't received your order emails: Check your spam or junk folder. Ensure you entered the correct email address during checkout. Wait for the verification period to complete: Verification is processed immediately if all the required information is provided and you're a qualified interior designer, architect, professional in the industry or student in any of these creatives fields. You'll gain access to your purchased templates right away. If we need more information to verify your details, we'll reach out via email. Please note that this could lead to some delays due to time zone differences, as we are based in Sapin. If this occurs outside of business hours, we'll follow up with you as soon as we're available. If you still haven't received your emails after the relevant verification period: Double-check that your billing address is correct. Verify that your company name or the name you used, was accurately filled in . Ensure your payment method matches your billing information. If the issue persists after the verification period, please contact us with your order details, and we'll assist you promptly.
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What software are your templates editable in?All of our templates are editable in both the free version of Canva as well as Power Point. You can choose the software you're most comfortable with. Some of our templates are also customisable in Microsoft excel and Google Forms. Please refer to the individual product listing to see which platform that particular template is editable in. Soon our templates will be customizable in Adobe InDesign. (Adobe InDesign versions CS4, CS5, CS5.5, CS6, CC).Please note that Adobe InDesign files will not work in Adobe Photoshop.
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Are images included?Yes, our templates come with image placeholders that you can easily replace with your own imagery and a selection of royalty-free images for your inspiration and use. This includes AI-generated images created specifically for your projects. While we encourage you to perzonalized your projects with your own images to really make them unique, feel free to use all the pictures we've provided.
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How customizable are the templates?Our templates are fully customizable! You can easily adapt them to your unique needs by changing fonts, colors, and backgrounds, adding your logo and images, or using our stock image guide to find visuals that match the provided examples. You can even include clickable links to make your presentations more interactive for clients. If you prefer, you can simply insert your own images and drawings and use the templates as they are for a quick and polished result. The pre-designed colors, typography, and styling we’ve curated make it easy to achieve a professional look with minimal effort.
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What languages are your templates in?Most of our templates are currently available in English and Spanish.
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Do I need design experience to edit your templates?With Canva, no, not at all! Our templates are compatible with both the free version of Canva as well as Power Point . If you're new to online editing platforms, we recommend using Canva – it features an intuitive drag-and-drop interface, perfect for beginners, and you can use our templates on the free version. Power points require a bit more knowledge but it's fairly easy to use and there's plety of tutorials online.
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